You might ask
Do I need to buy hardware?
No. Scorder runs in the browser on the phones and tablets you already own: no POS box, no deposit. A receipt printer is optional: paid once and yours to keep, for kitchen tickets, receipts and paper e-invoice proofs. Without one everything else works the same. If a phone or tablet breaks, swap in another and carry on, with no wait for a repair.
Is there a contract?
Scorder has no contract and nothing is paid upfront. It is billed monthly, with no per-order fee and no revenue share: a hundred orders a month and three thousand orders a month cost the same. E-invoicing is a separate add-on. Pricing will be published at launch.
Do I have to type in the menu myself?
No. Scorder's on-site installation includes building your menu for you: items, prices, combos and options are all entered by us. All you need to hand over is an existing menu, as a photo or a spreadsheet. After that you edit it yourself in the back office, with no callout needed.
What happens if the internet goes down?
When the shop's internet goes down, the staff side of Scorder keeps taking orders: they wait on the device and send themselves once the connection is back, with no risk of double-sending. Guests can still order by QR over their own mobile data, but the kitchen screen only picks those orders up once the shop's connection returns. We walk your team through exactly that on installation day.
What about guests who can't use a phone?
Staff can place an order for any guest at the counter using the full menu, not a cut-down one, and it runs the same checks the guest-facing path runs. Even past the last-order cutoff, a guest sees "you can still order through a server" rather than a closed sign. Scanning is an option in Scorder, never a gate.
Can I buy e-invoicing without card payments?
Yes. E-invoicing and online card payments are two separate add-ons and either can be bought on its own. A cash-only shop that still has to issue 統一發票 is a common case in Taiwan, and buying only the invoice add-on is fine. Switching either on needs no reinstall: we help you prepare the ECPay application, and once it's approved we set it up for you. E-invoicing also goes through the tax bureau, which usually takes a few weeks, so apply early.
What if a guest wants a paper invoice?
With the optional receipt printer (paid once) you print the paper e-invoice proof directly, along with kitchen tickets and receipts. Guests using a mobile barcode, a cloud carrier or a donation code need nothing printed. If your guests often ask for paper or give a company tax ID, get the printer.
Is there support, and how fast do you reply?
Message us on LINE. Between 11:00 and 21:00 we reply within 30 minutes; anything outside those hours gets a reply the next day.
A LINE reply within 30 minutes.
LINE · 11:00 to 21:00 · reply within 30 minutes
Messages outside those hours get a reply the next day.
Be the first to hear when Scorder launches.
Just your email and restaurant name. Pricing is announced at launch.
We only use this to tell you about the launch.